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    Privacy Policy

    Your privacy and your cat's safety are our top priorities

    Last Updated: March 2024

    At Purr Stay, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

    1. Information We Collect

    Personal Information:

    • Name, email address, phone number, and mailing address
    • Emergency contact information

    Cat Information:

    • Cat's name, breed, age, weight, and physical description
    • Health records and vaccination history
    • Behavioral traits, special needs, and dietary requirements
    • Veterinarian contact information

    Usage Information:

    • Booking history and service preferences
    • Photos and videos of your cat during their stay
    • Communication records (emails, phone calls, messages)

    2. How We Use Your Information

    We use the information we collect to:

    • Provide cat boarding and daycare services
    • Process bookings and payments
    • Communicate with you about your cat's stay (updates, photos, videos)
    • Contact you in case of emergencies
    • Maintain health and safety records for your cat
    • Send promotional offers and newsletters (you can opt out anytime)
    • Improve our services and customer experience
    • Comply with legal obligations

    3. Information Sharing & Disclosure

    We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

    • Veterinary Services: In case of medical emergencies, we may share your cat's health information with veterinary professionals.
    • Service Providers: We may share information with trusted third-party service providers (payment processors, booking systems) who help us operate our business.
    • Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
    • Business Transfers: If Purr Stay is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

    4. Photos & Videos

    We take photos and videos of your cat during their stay for the following purposes:

    • Daily Updates: Sent directly to you via text or email
    • Marketing: May be used on our website, social media, or promotional materials (unless you opt out)

    If you do not wish for your cat's images to be shared publicly, please notify us at the time of booking.

    5. Data Security

    We take data security seriously and implement the following measures:

    • Secure servers with SSL encryption for online transactions
    • Password-protected systems and restricted access to personal information
    • Regular security audits and updates
    • Physical security measures at our facility (surveillance, access control)

    While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

    6. Your Rights & Choices

    You have the right to:

    • Access: Request a copy of the personal information we hold about you
    • Correction: Request corrections to inaccurate or incomplete information
    • Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
    • Opt-Out: Unsubscribe from promotional emails or opt out of photo/video sharing
    • Data Portability: Request a copy of your data in a portable format

    To exercise any of these rights, please contact us at purrstay0809@gmail.com.

    7. Cookies & Tracking Technologies

    Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us:

    • Remember your preferences
    • Analyze website traffic and usage patterns
    • Improve website functionality

    You can disable cookies in your browser settings, but this may affect website functionality.

    8. Children's Privacy

    Our services are intended for adults (18+). We do not knowingly collect personal information from children under 18. If you believe we have collected information from a minor, please contact us immediately.

    9. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

    Have Privacy Questions?

    We're here to help. Contact us if you have any questions or concerns about your privacy.

    Email: purrstay0809@gmail.com

    Phone: +91 83909 01406

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